Our Returns, Refunds & Complaints Policy for Flowers Seven Sisters
Fresh Flowers Guaranteed in Seven Sisters
At Flowers Seven Sisters, we are proud to be a trusted local florist serving both households and businesses in the Seven Sisters area. Our longstanding commitment is to deliver only the freshest blooms, ensuring every arrangement brings joy and beauty to your recipient. If you have concerns about the quality or freshness of your flowers, our dedicated team is here to help.
Damaged-on-Arrival Policy
Your satisfaction is our top priority, and our flowers are carefully hand-prepared before delivery. In the rare event that your order arrives damaged or does not meet our freshness standards, please notify us as soon as possible upon receipt. We kindly request that you keep the flowers in their original packaging and provide clear photographic evidence of the issue. This helps us review your claim and resolve it swiftly.
Freshness Window
We guarantee that all our floral arrangements will remain fresh for a minimum of 5 days from delivery, provided they receive proper care as per our included care instructions. Should you find that your flowers begin to wilt or deteriorate within this freshness window, even with correct care, please contact us immediately so we can make things right.
Refund & Replacement Options
If your flowers arrive damaged, not as described, or you are dissatisfied within the 5-day freshness window, you are entitled to choose from the following options:
- Full Replacement: We will arrange a prompt replacement of your order at no additional cost, delivering fresh flowers to your chosen address in Seven Sisters or the surrounding areas.
- Full or Partial Refund: Depending on the nature and extent of the issue, we may offer a full or partial refund to your original payment method within 5 working days after your claim is approved.
Our commitment is to ensure every customer receives vibrant, fresh flowers worthy of your special occasion or everyday surprise.
Complaints Process
If you wish to make a complaint regarding your order, product quality, or our service, our team is here to listen and resolve your concerns thoughtfully. Please contact us with your order details, a description of the issue, and any supporting images. We aim to acknowledge all complaints within one working day and resolve them within three working days wherever possible.
Your feedback is invaluable and helps us continuously improve our local Seven Sisters flower delivery and customer experience. Rest assured, we treat every issue with the attention and care you would expect from a dedicated neighbourhood florist.
Our Local Commitment
As an established Seven Sisters florist, we are passionate about serving our community with beautiful, long-lasting flowers. Whether you order for your home, office, or as a thoughtful gift, you can trust us to stand behind the quality and freshness of every bouquet delivered. Thank you for choosing Flowers Seven Sisters—your satisfaction is our promise.
